The Hotel and Resort Butler
The hotel butler is a key element in a team of professionals delivering a level of personalised service that exceeds the expectation of the guest and enhances the reputation of the resort.
The position of butler provides a personal, detailed and individual service. A butler takes care of a guest's needs and enhances the quality of the experience. Attention to detail and the ability to anticipate the needs of guests differentiates butler service.
The Australian Butler School Hotel and Resort Butler Training Program elevates the standards and professionalism of hotel and resort guest service. Every individual is capable of providing exceptional service and the course will equip staff with the tools to perform at the highest level from the first welcome to the guest farewell.
Hotel and Resort Butler Duties
- Meet and greet guests using the correct form of personal address
- Offer welcome beverages and snacks
- Deliver and refresh daily amenities including newspapers, fruit and flowers
- Conduct in-room check-in / check-out procedures
- Provide room and resort orientation and incorporate upsell techniques
- Unpack, organise and present apparel and toiletries; repack on departure
- Provide personal valet services such as ironing, hand-washing and shoe cleaning
- Make reservations and bookings on behalf of the guest and follow up on satisfaction
- Check and correct suite presentation daily to ensure the highest standard
- Provide evening turn down services
- Plan and execute private dining experiences including in-room dining, picnics and remote locations
- Ensure a safe and healthy working environment
- Maintain accurate guest history record