Customer Service Training

Private corporations recognise the enhanced soft skills demanded by an employer of today's butler are the same skills required to attract and retain customers accustomed to superior service. 

For senior and middle management and all customer service staff, the importance of providing superior service is critical to the perception of the organisation and impacts strongly on the image of the brand.

Butlers are acknowledged as providers of superior and caring service and this mindset is becoming increasingly recognized in the corporate world as the way forward in providing customers with the service they want.

Communication skills, correct forms of address, consideration and courtesy, together with knowledge of business protocol, provide management and service staff with an edge in the competitive environment of business today.  

Our training has expanded to include hotels and resorts around the world, the Defence Forces and corporate clients such as Qantas.  From first contact with a customer through to conclusion of business, the faulty of the customer service defines the business relationship.

Our Customer Service Programs distil the essential elements of the butler training course and contextualise the skills for the corporate employer.  Listed below are just a few of the topics that may be included in a tailored customer service training program.  VIP clients are accustomed to receiving service from professionals.  It is most often the small nuances of exceptional service that will create the greatest impression.

Do your staff know:

• the correct forms of personal address for VIP clients?
  
• how to write an effective business letter?
• when dining with clients, when to be seated, when to begin eating, which cutlery to use?
• how to set the table correctly for an impromptu lunch meeting?
• the rules of etiquette governing introductions?
• what are post nominals and where should they be included?
• who should be served first at a function or meeting?
• appropriate phrases for meeting, greeting and conversation?
• which car door to open first and for whom?

On-site training programs are tailored to client request, SOPs and timetables.